Booking Terms & Conditions
The Bali Club is a trip operator (hereinafter referred to as “we”, “us” and “our”), and “you” are an individual who wishes to book and travel on a trip operated by us (“Vacation”).
1 Passport & Visas
1.1 You must have a valid passport for international travel. Many countries require at least 6 months’ validity from the date of return and some countries require a machine- readable passport.
1.2 When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know.
1.3 Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part).
2 Deposit & Final Payments
2.1 You will be required to pay a deposit or deposits when booking. We will advise you of how much that amount will be.
2.2 All deposits are non- refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law).
2.3 Final payment is required to be made no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking (will be informed).
2.4 On receipt of your deposit, subject to availability and at our discretion, we will reserve your place on your selected Vacation. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to either you or your travel agent.
3.1 All prices are subject to availability and can be withdrawn or varied without notice. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increase. Please contact your consultant for up-to-date prices.
4 Cancellations by you
4.1 Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a consultant):
(a) Changes to Domestic/Trans-Tasman bookings will incur a fee of $30 per passenger per booking in addition to supplier fees.
(b) Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to supplier fees.
(c) Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $100 per passenger per booking in addition to supplier fees.
(d) Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $250 per passenger per booking in addition to supplier fees.
4.2 The start date constitutes the date indicated on our invoice for the trip. If you do not join the trip on the start date, then cancelation fees will be 100%.
4.3 Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
5 Cancellations by us
5.1 We reserve the right to change or cancel any trip departure in accordance with operating requirements or circumstances beyond our control. If a cancelation is made any time prior to the trip departure, our only liability will be to refund you the amount we have received for the booking.
5.2 We will try and re-book the same or a similar trip and, where flights have been confirmed by us, we will attempt to confirm air seats for the new date selected, subject to availability.
5.3 We are not liable for any changes, amendment or cancelation penalties incurred on any other travel arrangements purchased separately by you due to our cancellation or rescheduling. If an alternative trip is not available or acceptable, you will be entitled to either a full refund of monies paid by you to us or transfer to another vacation without payment of any transfer fee.
5.4 If the change or cancelation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic health risk, Acts of God, adverse weather conditions or other similar events beyond The Bali Clubs control), we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect to your booking.
6 Vacation Details and Conditions
6.1 The information in our brochure is correct to the best of our knowledge, but we cannot guarantee that any item or amenity mentioned will be available, especially where we have no direct control over it.
6.2 With respect to our touring program we will do our best, at our discretion, to select accommodations, sightseeing trips and transportation to give you good value for your money. We constantly strive to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels.
6.3 Any special meal requirements will be made on a request basis only. We cannot guarantee special meal requests nor will assume any responsibility or liability if client’s special meal requests are not fulfilled.
6.4 We reserve the right to alter or substitute the type, size of vehicle and/or the style of transport mentioned in the brochure, resulting in occasionally having to utilize transport without some of the features including WiFi & power outlets.
7 Limitation of liability
7.1 Any information or advice provided is of general nature only. You acknowledge that:
(a) your choice to participate in this Vacation is solely at your own risk;
(b) you must rely entirely on your own enquiries and judgment in relation to the Vacation or anything offered by us;
(c) taste and preferences change from person to person and that we cannot possibly guarantee your satisfaction with the Vacation. Accordingly, we disclaim any liability for any non-economic loss including without limitation loss of enjoyment, disappointment, distress or frustration, whether physical or mental;
(d) we are not liable for any reckless or negligent act or omission by you, and our liability is excluded to the extent of your contribution to any liability; and
(e) we are not liable for any action of any third-party or anything outside of our reasonable control.
7.2 We are not responsible for and accept no liability in respect to any claims, losses, damages, costs or expenses arising out of:
(a) personal injury, sickness, disease, accident or death, however caused, including without limitation, where same results from your conduct on Vacation;
(b) loss or damage to or delay of baggage or other property unless resulting from our negligence in which case our liability shall be limited to the actual loss but in no event would exceed the total Vacation cost; and
(c) delays and loss as a result of government action, weather, mechanical breakdown, equipment failure, labour disputes, sickness, acts of war, insurrection, terrorism, Acts of God or any other causes beyond our control. We cannot be responsible for interruption of air carrier service due to airline default.
7.3 To the extent that any law restricts our right to exclude warranties under these Terms and Conditions, these Terms and Conditions must be read subject to those provisions and nothing in these Terms and Conditions is intended to alter or restrict the operation of such provisions. If those statutory provisions apply, notwithstanding any other provision of these Terms and Conditions, to the extent that we are entitled to do so, we limit our liability pursuant to such provisions:
(a) the supply of the services again; or
(b) the payment of the cost of having the services supplied again.
7.4 Our liability arising in connection with these Terms and Conditions or the Vacation is limited as follows:
(a) we exclude all liability for consequential, special, indirect, non-economic or remote loss, including loss of opportunity or business;
(b) our total maximum total liability arising in connection with these Terms and Conditions is capped to the total amount paid to us for the specific Vacation;
(c) our liability is excluded to the extent that you contributed to the liability;
(d) we exclude any liability or claim unless you commenced a claim against us in a court of competent jurisdiction within 6 months of the date of the Vacation, otherwise they are waived and released;
(e) our liability is subject to your duty to mitigate your loss.
7.5 All of the above subclauses are cumulative to one another and are applied to the maximum extent permitted by law.
8 Release an indemnity
8.1 To the maximum extent permitted by law, you agree to release the Released Parties from all Loss or Claims arising out of or in any way connected with any Relevant Matter. You further waive any and all rights and benefits otherwise conferred by any statutory or non-statutory law of any jurisdiction that would purport to limit the scope of a release or waiver.
8.2 To the maximum extent permitted by law, you agree to indemnify, defend and hold harmless the Released Parties from any Loss or Claims arising out of or in any way connected with any Relevant Matter.
8.3 In this clause:
(a) Claim means a claim, action, proceeding or demand made against a person concerned, however it arises and whether it is present or future, fixed or unascertained, actual or contingent.
(b) Loss means a damage, loss, cost, expense or liability incurred by the person concerned however arising, including without limitation penalties, fines, and interest and including those which are prospective or contingent and those the amount of which for the time being is not ascertained or ascertainable.
(c) Released Parties means us and our officers, directors, shareholders, agents, employees, consultants, associates, affiliates, subsidiaries, related parties, related body corporates, sponsors, and other third-party partners.
(d) Relevant Matter means anything in connection with:
(i) any damage to person, property, personal injury or death;
(ii) your breach of these Terms and Conditions;
(iii) any matter for which we have purported to exclude or disclaim liability for under these Terms and Conditions;
(iv) your breach or failure to observe any applicable law.
9 Travel Insurance
9.1 Travel insurance is strongly recommended on our trips. It is strongly recommended that you take out comprehensive insurance coverage for cancelation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on the Vacation. We strongly recommend your insurance also covers cancelation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancelation fees from the date of confirmation of your booking, as shown in the insurance policy.
9.2 We cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the Vacation.
10 Illness or Absenteeism
10.1 In the event of your withdrawal from a Vacation after the commencement as a result of illness, you must obtain a medical certificate to support any insurance claim. No refunds will be made for any absence or withdrawal from the trip. Under no circumstances can we be held responsible for rain or weather conditions, nor can any Vacation be cancelled or amended by you at any time on the basis of rain or weather conditions.
11 Luggage Restriction
11.1 Luggage is restricted to one reasonable sized, non-expanding suitcase size up to 73cm x 50cm x 25cm (29” x 20” x 10”) and the maximum weight of 44lbs (20 kilos) plus one small hand/day bag that can go on the coach with you. No metal frame backpacks are allowed. We reserve the right to refuse to accept larger suitcases on trip.
12 General Conditions
12.1 Entire Contract: The booking conditions detailed herein contain the entire contract between you and us.
12.2 Disclaimer: Each party acknowledges that it has not relied on any representation, warranty or statement made by any other party, other than as set out in this Agreement. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation.
12.3 Variation: This contract may only be varied in writing by a duly authorised officer or director of the Bali Club
12.4 Relationship: The relationship of the parties to this Agreement does not form a joint venture or partnership.
12.5 Waiver: No clause of this Agreement will be deemed waived and no breach excused unless such waiver or consent is provided in writing.
12.6 Severability: Any clause of this Agreement, which is invalid or unenforceable, is ineffective to the extent of the invalidity or unenforceability without affecting the remaining clauses of this Agreement.
12.7 Assignment: Your contract is with us as the trip operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you. You must not assign, sublicense or otherwise deal in any other way with any of your rights under this agreement.
12.8 Exclusions: We are not a carrier or hotelier nor do we own aircrafts, hotels or coaches. All bookings with carriers, hoteliers and other service providers are subject to the terms and conditions and limitations of liability imposed by those carriers, hoteliers, and other service providers. Please note that some of these limits or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. While we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third-parties, we will give every reasonable assistance in helping to resolve any reasonable dispute.
12.9 Governing Law: The agreement arising between you and us under this document and the booking made by the passenger shall be governed by the law of Queensland, Australia, which shall have exclusive jurisdiction in the case of dispute between the parties.